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LEVEL
ONE:
You should make your complaint, orally or in writing, to the Legal Aid
Director of Litigation and Advocacy. The name of the Director of
Litigation and Advocacy is at the end of this notice.
LEVEL
TWO:
If you and the Director of Litigation and Advocacy are unable to resolve
the complaint, your next step is to complain, orally or in writing, to
the Legal Aid Executive Director. The name of the Executive Director
is at the end of this notice. The Executive Director will either
consider your complaint, or will appoint someone to do so.
DIRECT
APPEAL FOR COMPLAINTS ABOUT QUALITY OF ASSISTANCE
If you are
dissatisfied with the quality of assistance we have provided you, you
are entitled to give your complaint directly to the Grievance Committee
of our Board of Directors. That Committee may either consider your
complaint and give its decision, or refuse to consider your complaint
until you have complied with Levels One and Two of the grievance
process. The attorney/client privilege may be waived as a result of
this process since in investigating the quality of representation may go
to the merits of the issues.
You may be
accompanied or represented by another person of your choice at any level
of the grievance process. If accompanied by another person you will be
waiving attorney-client confidences for all information shared within
the scope of the grievance procedure. If you should need help in the
grievance procedure, the Executive Director or Director of Litigation
and Advocacy may be able to assist you.
Executive Director Director of
Litigation and Advocacy
Doug
German Dave Pantos
Executive
Director Director of
Litigation and Advocacy
Legal Aid of Nebraska
Legal Aid of Nebraska
1904 Farnam Street, Ste. 500
1904 Farnam Street, Ste. 500
Omaha, NE 68102-1969
Omaha, NE 68102-1969
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